Portfolio

At Watts Implementation, I specialise in delivering impactful technical implementation, operational excellence, digital transformation, and process automation. With a track record of driving efficiency, reducing costs, and leading transformative projects at industry giants like Ocado and Gousto, I help businesses optimise their operations and future-proof their processes. Explore some of my key achievements below.

Product Implementation

Seamlessly integrating technology and operational solutions with minimal disruption.

  • Launched 400+ stores during the pandemic: I led the rapid rollout of Ocado’s in-store fulfilment (ISF) solution across Morrisons stores, scaling operations to meet surging demand under tight deadlines​.

  • Self-driving vehicle trials: Partnered with Oxbotica to test autonomous grocery deliveries, providing valuable insights and media exposure for Ocado​.

  • Factory 5 automation at Gousto: Negotiated a free simulation of Dematic’s automation design, saving the company significant costs by identifying flaws ahead of implementation

Operational Excellence

Optimising workflows to boost efficiency, reduce waste, and improve reliability.

  • 5x improvement in operational stability: At Gousto, I introduced a Computerised Maintenance Management System (CMMS), increasing mechanical availability from 35% to 89%, significantly reducing downtime​.

  • Process improvements at Ocado depots: Applied Lean Six Sigma and MOST analysis to optimise grocery fulfilment operations, increasing pick rates and driving cost savings​.

  • FareShare partnership: Implemented a food redistribution process, reducing Ocado’s waste by 400 tons annually, contributing to three million meals for those in need

Digital & Operational Transformation

Aligning people, processes, and technology to future-proof operations.

  • Global rollout of ISF technology: Led Ocado ISF implementation function. Completed launches across multiple countries, including Spain, Sweden, Australia, Canada, and the US, ensuring smooth transitions and operational success​.

  • Operational roadmap alignment at Ocado: Managed competing priorities between Ocado and their clients, balancing immediate business needs with long-term strategic goals, resulting in enhanced stakeholder collaboration and improved feature prioritisation.

  • Led Gousto's Fulfilment Centre Tech Build:
    Managed the project end-to-end, securing milestones, aligning in-house tech with suppliers, and ensuring the design and technical specifications were approved for a seamless automation launch.

Process Automation

Implementing smart automation to save time, cut costs, and enhance productivity.

  • Google Apps Script automation: Developed tools to automate administrative tasks, saving Ocado 18 Management FTEs.

  • Automated Morrisons ISF Migrations: Automated all Ocado-side steps to move Morrisons’ customers from the legacy system to the new system, retaining their order history and other details.

  • Gousto KPIs: Designed and deployed Factory Performance KPIs at Gousto, improving visibility and reducing fulfilment bottlenecks to improve factory performance from 30k to 180k weekly orders.

  • Gousto Employee Recognition System:
    Automated peer-to-peer recognition using Google Forms and Apps Script, enabling seamless message tracking and real-time management insights for rewards and engagement.

  • ICAgile Qualified

  • MOST: Maynard Operation Sequence Technique

  • Lean Six Sigma

    • Yellow Belt

    • Green Belt

    • Black Belt

Qualifications

  • ISTQB Testing

  • 2020 Project Management

  • SBR Client Engagements

  • Competition Law

  • IOSH Health & Safety

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